PHONE ROUTING ISSUES
Issues: Incoming calls cannot be received; cannot make outgoing calls from teacher phones; possible static and scratchy lines also.
To check phone routing issues, go to the admin phone (12401)
and dial the numbers listed below.
If there is a dial tone for the above numbers, the system is
working properly. If there is an error message, do the following:
the #5 and #6 cards from the HS Inter-tel box in the MDF. These are the LSC
cards (loop start cards). They handle
the phone routing.
o If pulling
these two cards does not work, pull the other cards and then check again.
o If all else fails, call Esco and see if they can dial-in from their location and check our error logs.
NOTE: Esco charges $85/hour including drive time (they are located in Cincinnati).